❓ Frequently Asked Questions
We’re here to help! Below are answers to some of the most common questions our customers ask. Still need help? Contact us here.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our collections, select your size and preferred style, then click “Add to Cart” and proceed to checkout.
Q: Can I cancel or change my order after placing it?
A: Orders can be changed or canceled within 1 hour of purchase. Please email us at contact@millcreekshoe.store as soon as possible.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over $100 within the U.S.
Q: How long does shipping take?
A: Most orders are delivered within 3–7 business days. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 14 days of delivery. Items must be unused and in original packaging.
Q: How do I request a return or exchange?
A: Visit our Refund & Returns Policy page and follow the instructions, or contact our team.
👞 Sizing & Fit
Q: How do I know which size to choose?
A: Our shoes follow standard U.S. sizing. You can refer to our Size Guide for more detailed information.
Q: What if my shoes don’t fit?
A: No worries! Just initiate a return within 14 days and we’ll assist you with an exchange or refund.
📦 Orders & Tracking
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also log into My Account to view your order status.
Q: I never received my package — what should I do?
A: Please email us immediately at contact@millcreekshoe.store. We’ll work with the carrier to resolve the issue.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Is your website secure?
A: Absolutely. Our website uses SSL encryption to protect all your personal and payment information.
💬 Still Need Help?
If your question isn’t answered here, feel free to contact us and our team will be happy to assist you.