1. Where are you located?

We’re based in Clarkston, Washington, United States. Our company is registered as S.H. MILL CREEK, LLC, and our address is 2434 6th Ave, Clarkston, WA 99403-1670.

2. How can I contact customer support?

You can reach us by email at contact@millcreekshoe.store or by phone at +1 234 567 890. Our support hours are Monday – Friday, 7:00 AM – 6:00 PM (Central Time).

3. Do you offer international shipping?

Currently, we only ship within the United States. We plan to expand our shipping options in the near future.

4. How long does shipping take?

Processing typically takes 1–2 business days, and shipping usually takes 3–7 business days, depending on your location.

5. How can I track my order?

Once your order ships, we’ll send you a tracking number via email. You can also visit our Track Your Order page and enter your order ID and email.

6. What is your return policy?

You have 14 days from the delivery date to request a return. Items must be unused and in original packaging. Please visit our Returns & Refund Policy page for full details.

7. How do I know what size to order?

Please check our Size Charts for detailed sizing information. If you’re between sizes, we usually recommend sizing up for comfort.

8. Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, contact us as soon as possible. Once shipped, we may not be able to cancel or change it.

9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.

10. Is my information safe on your website?

Yes. We use secure encryption protocols (SSL) and follow industry best practices to ensure your data is safe. For more info, visit our Privacy Policy.